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CARSTAR Conference Examines Hiring and Employee Retention

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BALTIMORE, Md. --Willis Ramirez, director of human resources for CARSTAR, explains at CARSTAR's national conference in Baltimore how shops can use online job site for hiring. He also explains the main reasons why workers leave their jobs.

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Industry SOPs: Anything but standard
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The only way to ensure that procedures are being followed and are improving a business is through an audit or verification process.
And they wonder why we're paranoid
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Industry fix: customer focus
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Insurers are pouring billions of dollars into advertising for new customers, with questionable results, when they might be much better served by investing the same money into taking better care of their current customers.
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